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Policies

Canceling or Change Orders Most items are ordered directly from the manufacturer where they quickly enter production and are shipped. Because we work diligently to make sure that your order is processed and sent to the manufacturer as soon as possible, orders may be canceled within 1 business day from when the order was placed. Any requests to cancel an order outside of 1 business day will be subject to our standard return policy. Please be advised that items with Express Delivery cannot be cancelled due to our fast processing and shipping times.

Order cancellation requests must be sent in writing to fcsales@furniturecrate.com. Once we are able to cancel your order, we will send you an email confirmation of the cancellation.

Refunds will be made to the original method of payment and will be processed within 3-5 business days. Please be advised that it could take your credit card company an additional 1-2 business days for your refund to be reflected on your billing statement.

Returned or Refused Non-Damaged Orders Returns must be requested within 7 calendar days from the date of delivery. You will be subject to round trip shipping fees and a 25% restocking fee. Please note that if your delivery was free, you will be charged the outbound shipping costs paid by FurnitureCrate as part of the round trip shipping fees.

For furniture delivered via Front Door Delivery/Curbside Delivery, the Furniture item must be new, unused, unassembled and in the original packaging with all product literature to be eligible for a return.

For furniture delivered via White Glove Delivery (In Home Set-Up), the item must be in new, saleable condition to be eligible for a return.

Most furniture items are returnable excluding custom made items (such as, but not limited to Amisco, Lane Upholster, Klaussner, Skyline, Palliser, Uwharrie Chair, Estern Accents Beds and Matouk Linens) or any item with a fabric, color or configuration selection. Custom made will be notated in the Features field under Details on the product page. Clearance & Overstock Items, unpackaged linens, and monogrammed linens from Sferre and Matouk are also final sale and are unable to be returned or exchanged.

Furniture Items must be determined by the shipper, manufacturer and FurnitureCrate to be free of any manufacturer defects or shipping damage (please see our defect & damage policy).

Item(s) will not qualify for the Non-damaged or Non-defective return if:
  • You receive an item that is not the expected finish, fabric or leather on an item previously purchased, on any samples seen or received, on any item which may have been seen locally, on a photograph, printed material or digital image viewed on a computer monitor or any other electronic device
  • You or a FurnitureCrate representative, on your behalf, places an order through the FurnitureCrate website and the item(s) listed are incorrect. You are responsible for reviewing the email order confirmation details and notifying FurnitureCrate within 24 hours if either, you did not receive the email order confirmation, or of any discrepancies on the order confirmation
Furniture dimensions and sizes are posted on the website under each item's product page. It is your responsibility to review the dimensions and to ensure that the furniture item(s) will fit into your home through any doorways, up or down any stairways and into any rooms. You accept responsibility to ensure that the furniture fits into your home or office. For any refused items due to the furniture not fitting into your home or office, you will be responsible for any and all fees under our return policy.

Furniture Return Request Process To request a return, you must fill out the Return Request Form within 7 days from receiving delivery.

Within 1 business day, FurnitureCrate will provide you with a quote for total return charges via email which must be agreed to in writing. Once you agree to the return charges FurnitureCrate will provide you with a return authorization number and arrange return with our partner carrier, within 1 business day.

Returned items must be tendered to our deliver partner within 14 calendar days form when the return authorization number was provided to you.

Once the furniture arrives to our facilities, the furniture item will be inspected by our warehouse team. If the furniture passes inspection, a refund will be issued to your original method of payment less the round-trip shipping fees and 25% restocking fee within 3-5 business days. Please be advised that it could take your credit card company an additional 1-2 business days for the refund to be reflected on your billing statement.

In the event that the furniture does not pass inspection we will reach out to you within 1-2 business days and we will ship the item back to you at your cost.

If you elect to arrange return of the furniture yourself, you will only be subject to outbound shipping fees and a 25% restocking fee. The furniture must be received within 30 calendar days from when the return authorization number was provided to you. If the carrier you elect, damages the item, you will be notified once the item arrives to our warehouse. It will be your responsibility to work with your elected carrier on a damage claim and no refund will be issued for the product.

Our Linens Guarantee/Return Policy Our guarantee is simple; purchases are refundable for 30 days from delivery. Returned merchandise needs to be in the original packaging, unopened and in new, saleable condition with all original product literature. Customers are responsible for shipping the product back to us. Since we ship from multiple locations, please be sure to email us for a return address. No refunds will be issued for any item shipped to the wrong address. The item must be received by our facilities within 30 days from delivery for the return to be accepted. Credit will be given to the original method of payment from 3 to 5 business days from product return arrival. Any items returned after 30 days from delivery or with evidence of use, or damage to the product or packaging will not be accepted. We will reach out to you and charge outbound shipping charges to ship the item back to you. No refund will be given.

Clearance and overstock items, unpackaged linens, and custom ordered product (such as, but not limited to, Matouk Linens and monogrammed linens from Sferra are final sale and unable to be returned or exchanged.

Refusal of Delivery (Non-Specified Reason) If you refuse an order without notifying FurnitureCrate of any damage or manufacturer defects, FurnitureCrate will reach out to you over a period of no more than 5 business days requesting a reason for refusal. If contact cannot be made within 5 business days from the date the order was refused, the order will default to our Non-Damage & Non-Defect Return Policy at which time you will be automatically charged round trip shipping fees and a 25% restocking fee and the order will be returned. If the item you refused falls under the custom made category, no refund will be issued.

Damage Policy If an order is deemed damaged by the shipping company, manufacturer and/or by FurnitureCrate, we will work diligently to have the issue resolved. FurnitureCrate will only accept responsibility for a damaged item where you notated damage on the delivery receipt and you reported the damage to FurnitureCrate within 1 day. Failure to note damage on the delivery receipt and notify FurnitureCrate within 1 day will relinquish FurnitureCrate, the shipper and the manufacturer of all liability. Please be advised that there are different procedures for accepting delivery depending on the delivery service level that you have chosen. Refer to your order confirmation to confirm the selected level of service.

Front Door Delivery/Curbside For front door delivery, any damage and/or imperfections on the packaging must be noted as damage to packaging on the delivery receipt before signing the delivery receipt. (If the packaging is severely damaged and damage to the furniture is apparent, please also refuse delivery of the furniture and contact FurnitureCrate within 1 day)

Please open and inspect all furniture immediately. You must fully inspect the furniture including the left, right, top, bottom, back, front, inside, as well as all functioning components including but not limited to doors, drawers, and reclining mechanisms. If damage to any part of the furniture is found during inspection, you must report this within 1 day to FurnitureCrate.

Photographs of the damage will be requested by FurnitureCrate customer service team and are required by the manufacturer. Photographs may be sent via email or by mail. Photographs must include:
  1. Furniture packaging showing damage to the packaging
  2. Full view of the damaged piece in question
  3. Any damages to the furniture
  4. Manufacturer label on the furniture item
Once photographs are received, FurnitureCrate will assess the best option for resolving the issue. This may include:
  1. Sending replacement parts
  2. If the replacement parts are not available, FurnitureCrate will ship a new piece
White Glove Delivery (In Home Set-Up) It is the customer's responsibility to fully inspect the furniture when delivery is being made. Please open and inspect all furniture immediately. You must fully inspect the furniture including the left, right, top, bottom, back, front, inside, as well as all functioning components including but not limited to doors, drawers, and reclining mechanisms.

In the event that there is damage to your furniture, you must note on the delivery receipt, damage to (specify area and description of damage), refuse the damaged item(s) and keep the good item(s). After signing the delivery receipt, you must contact FurnitureCrate within 1 day to report the damages. Do not notate concealed damage on the delivery receipt.

Photographs of the damage will be requested by FurnitureCrate's customer service team and are required by the manufacturer. Photographs may be sent via email or by mail. Photographs should include:
  1. Furniture packaging showing damage to the packaging
  2. Full view of the damaged piece in question
  3. Any damages to the furniture
  4. Manufacturer label on the furniture item
Once photographs are received, Furniture Crate will assess the best option for resolving the issue. This may include:
  1. Sending replacement parts
  2. If the replacement parts are not available, FurnitureCrate will ship a new piece

Back Order Although we try our best to inform you before your order is placed, an item may be on backorder with the manufacturer. In the event your order is on back order, we are happy to cancel it for you at no charge. However, if the item has already shipped within the indicated delivery timeframe, it would be subject to the Returned or Refused Non-Damaged Orders Policy.

Earn Referral Cash $$ With our customer referral program, simply tell friends and family about us. We'll send you a check for $50 for each new customer that provides your name or order number when placing their order for $499 or more. (Applies on new customer orders shipped to different addresses.)

Coupons and Special Offers Our coupons and special offers cannot be combined with other coupons or offers. Bing cash-back promotions are voided when using any coupon codes. Coupon codes cannot be used with items from the following brands: Lexington, Tommy Bahama, Sligh, Aquarius, Palliser, American Drew, Hammary, Barcalounger, Hooker Furniture, Universal, Elements Fine Home, and Nina Ricci.

Personal Protection Policy Your personal protection is a priority at furniturecrate.com. Accordingly, your orders are processed with powerful encryption technology to achieve maximum information protection. Federal law limits your liability to $50 for fraudulent use of your credit card. furniturecrate.com will cover your liability up to $50 in the unlikely event your purchase transaction on our site results in fraudulent use of your card. Furthermore, furniturecrate.com will not sell or share your personal information to outside parties. Period. We are delighted you visited our store. If we can be of any further service, please drop us an email for a prompt reply. Please enjoy your shopping experience. We know you will!

Copyright Permission Notice: Copyright in the documents and/or the software provided in this web site is owned by or licensed to furniturecrate.com (CR Furniture LLC) You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Notice and Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, retransmit or otherwise distribute the material to others. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.

Terms of Use: The material contained in this web site has been checked for accuracy; however, all material is provided without any express or implied warranties. Neither furniturecrate.com (CR Furniture LLC) nor its affiliates assumes responsibility for any errors or omissions in the material. In no event shall CR Furniture LLC or its affiliates be liable for any special, indirect or consequential damages resulting from any use or performance of, or content errors or omissions in the material, even if notified in advance of the potential for such damages. All users of the material agree that access to and use of the material is subject to the terms and conditions stated in this legal notice, as well as all applicable laws, and such access and use is at the user's own risk. These terms and conditions are subject to change from time to time without notice by updating or revising this legal notice.

Sales Tax for Online Purchases: We are not obligated to, and do not, collect sales tax on orders shipping to destinations outside of Michigan, Utah and North Carolina. But while we won't tax you, your state might. Check with your local taxing authorities on your specific regulations. More Information »

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