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About Us

Furniture Crate Welcome

Welcome to the furniturecrate.com
We're the on-line furniture arm for Mattress USA, one of the largest furniture & mattress retailers in the Midwest. We've served over 250,000 satisfied customers from California to Maine. Our huge selection and buying power is available to you no matter where you live! We're excited to offer our outstanding value and service over the Internet. Shop the largest selection of furniture available for purchase in the United States! With all the models we offer, from the all the best furniture brands, you know you're making your selection with every available option....no limitations....in one place. Free delivery
The furniturecrate.com delivers anywhere in the United States for FREE. (Please see "Free Delivery" for details on how your delivery will be handled).

Sales tax
We collect sales tax for deliveries inside Michigan, Utah, North Carolina and Indiana.

Top rated service
furniturecrate.com is part of a larger furniture retailer, Mattress USA, which prides itself on providing superior service. We're highly rated with the BBB and many other consumer rating organizations. We operate out of a large facility in Michigan which enables us to control the packing and shipping of your order, since most of the products ship from here. This ensures high standards in providing service to your order. Furniture Crate Services Our contact information:

furniturecrate.com
1289 Rickett Road
Brighton, MI 48116
800-325-3639
810-229-2388 (fax)

Sales & Customer Service Hours:
Monday through Friday: 9:00 am to 9:00 pm EST
Saturday and Sunday: 10:00 am to 6:00 pm EST (Sunday is Sales only)

Canceling or Change Orders
Orders can be canceled or changed without any fee up to 48 hours. Just email us at sales@furniturecrate.com or call us during business hours at (800) 325-3639. Orders after 48 hours are unable to be canceled or changed as we are financially responsible for the order and their shipping is already in process. It would be subject to our Returned or Refused Non-Damaged Orders Policy. Get if Fast Items and Get it Now items cannot be changed or canceled due to the rapid processing and shipping.

Returned or Refused Non-Damaged Orders
Our guarantee is simple; purchases are refundable for 30 days from delivery. Returned merchandise needs to be undamaged, in new and unused condition, and include original packaging materials and product literature. Customers are responsible for incurred round trip shipping fees + 17% restocking fee, and must be received within 30 days. Credit will be given in 3-5 business days from product return arrival. If the item is large or oversized; you can contact us to schedule return pick-up. You will be informed of incurred shipping fees via phone or email for approval of return before pickup is scheduled. Custom ordered product (Amisco, Wesley Allen, Sydney Klein Designs, Eastern Accents Beds and Matouk Linens) is subject to a 30% restocking fee when returned due to the specific nature of the product. To process a return, just email us at sales@furniturecrate.com or call us during business hours at (800) 325-3639.

Of course, if your new furniture is damaged in shipment, we will exchange it right away for you at no charge. Just make note of the damage on the shipper's receipt and give us a call within 1 day so we can assist.

Non-Returnable Items and Final Sale
RTA product that has been assembled, Clearance and Overstock Items, Unpackaged Linens, and Monogrammed Linens from Sferra and Matouk are final sale and unable to be returned or exchanged.

Back Order
Although we try our best to inform you before your order is placed, an item may be on backorder with the manufacturer. In the event your order is on back order, we are happy to cancel it for you at no charge. However, if the item has already shipped within the indicated delivery timeframe, it would be subject to the Returned or Refused Non-Damaged Orders Policy.

Furniture Crate and US-Mattress Earn Referral Cash $$
With our customer referral program, simply tell friends and family about furniturecrate.com or us-mattress.com. For every new customer that provides your name or order number when placing their order for $499 or more, we'll send you a check for $50.00! For your mattress needs, please visit
US-Mattress.com.

Personal Protection Policy
Your personal protection is a priority at furniturecrate.com. Accordingly, your orders are processed with powerful encryption technology to achieve maximum information protection. Federal law limits your liability to $50 for fraudulent use of your credit card. furniturecrate.com will cover your liability up to $50 in the unlikely event your purchase transaction on our site results in fraudulent use of your card. Furthermore, furniturecrate.com will not sell or share your personal information to outside parties. Period. We are delighted you visited our store. If we can be of any further service, please drop us an email for a prompt reply. Please enjoy your shopping experience. We know you will!

Copyright Permission Notice:
Copyright in the documents and/or the software provided in this web site is owned by or licensed to furniturecrate.com (Mattress USA, Inc.) You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Notice and Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, retransmit or otherwise distribute the material to others. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.

Coupons and Special Offers:
Our coupons and special offers cannot be combined with other coupons or offers. Bing cash-back promotions are voided when using any coupon codes.

Terms of Use:
The material contained in this web site has been checked for accuracy; however, all material is provided without any express or implied warranties. Neither furniturecrate.com (Mattress USA, Inc.) nor its affiliates assumes responsibility for any errors or omissions in the material. In no event shall Mattress USA, Inc. or its affiliates be liable for any special, indirect or consequential damages resulting from any use or performance of, or content errors or omissions in the material, even if notified in advance of the potential for such damages. All users of the material agree that access to and use of the material is subject to the terms and conditions stated in this legal notice, as well as all applicable laws, and such access and use is at the user's own risk. These terms and conditions are subject to change from time to time without notice by updating or revising this legal notice.