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Is delivery really free?
Yes! At furniturecrate.com, there's no charge for delivery. We provide delivery at no additional cost, as part of our service to you.
Where does furniturecrate.com deliver?
We deliver anywhere in the continental 48 states that is road accessible.
Delivery is available to Alaska and Hawaii for an additional fee but the order must be placed by calling 1-800-325-3639. While we do not deliver internationally at this time, we can deliver to your US based freight forwarder if you have those arrangements in place.
We also offer weekend and late night delivery options for an additional fee. To select one of these special times, please call 1-800-325-3639 for pricing and availability. Please note, special delivery times and Hawaii and Alaska deliveries cannot be added to an order once it is placed.
For more information on delivery or to select one of our special delivery options, please call 1-800-325-3639 with any questions or to place your order.
Your Delivery Options:
Standard Driveway: FREE!
Your new furniture will be delivered and unloaded for you to your curbside.
Delivery timing: Approximately 1-2 weeks, unless otherwise noted on the product page. Furniture in our warehouse ships out in 48 hours; otherwise furniture is ordered and received from our manufacturers in 5-7 days (some products ship directly to you from our manufacturers.) Transit time is approximately 1 week. You will receive a call from the driver to make delivery arrangements with you about 3 or 4 days after your order has shipped from our facility or the factory.
Standard Front Door: $49
Your new furniture will be delivered and brought to your front door (or building entrance.)
Delivery timing: Approximately 1-2 weeks, unless otherwise noted on the product page. Furniture in our warehouse ships out in 48 hours; otherwise furniture is ordered and received from our manufacturers in 5-7 days (some products ship directly to you from our manufacturers.) Transit time is approximately 1 week. You will receive a call from the driver to make delivery arrangements with you about 3 or 4 days after your order has shipped from our facility or the factory.
White Glove In-Home: $99
Your new furniture will be brought into your home, unpacked and set up in your room of choice (Includes up to 1/2 hour of minor assembly! Up to 1 flight of stairs. Any additional arrangements are subject to charge by the delivery agent.) The packaging materials will also be removed and discarded on your behalf.
Delivery timing: Approximately 2- 3 weeks, unless otherwise noted on the product page. Furniture in our warehouse ships out in 48 hours; otherwise they're ordered and received from our manufacturers in 5-7 days. Transit time is approximately 2 weeks after leaving our facility. You will receive a call from the local agent to make delivery arrangements with you about 1 week after your order has shipped from our facility. (Please note, extremely remote locations may take an extra week.)
Our Guarantee Is Simple:
Furniture purchases are 100% refundable for 30 days from delivery. Returned merchandise needs to be undamaged and packed in the original packaging materials. Customer is responsible for return shipping charges. To process a return, just give us a call.
Of course, if your new furniture is damaged in shipment, we will exchange it right away for you at no charge. Just make note of the damage on the shipper's receipt and give us a call so we can assist.
Order Cancellation/ Return Policy
Most orders can be canceled anytime prior to your home delivery (Orders may be canceled within 48 hours of placing an order without any fee. Orders after 48 hours that can be stopped from shipping, will only be charged a 2% processing fee. Any orders canceled after that time that are not able to be stopped with the vendor could be subject to an additional 15% restocking fee. Orders being shipped Next Day/Express Delivery must be canceled before shipment. ) To cancel an order, call us at 1-800-325-3639. If an item arrives damaged during shipment, please note the damage on the delivery receipt and call us at 1-800-325-3639 so that we can make arrangements for a return/replacement (at no cost to you). Please be assured that all furniture comes with the full manufacturer warranty. So any potential problem related to a defect can be handled through the warranty and won't need to be returned. We will be glad to assist you with any warranty concerns.
Earn Referral Cash $$
With our customer referral program, simply tell friends and family about furniturecrate.com. For every new furniture customer that provides your name or order number when placing their order for $499 or more, we'll send you a check for $50.00!
Coupons and Special Offers
Our coupons and special offers cannot be combined with other coupons or offers. Bing cash-back promotions are voided when using any coupon codes.
Personal Protection Policy
Your personal protection is a priority at furniturecrate.com. Accordingly, your orders are processed with powerful encryption technology to achieve maximum information protection. Federal law limits your liability to $50 for fraudulent use of your credit card. furniturecrate.com will cover your liability up to $50 in the unlikely event your purchase transaction on our site results in fraudulent use of your card. Furthermore, furniturecrate.com will not sell or share your personal information to outside parties. Period. We are delighted you visited our store. If we can be of any further service, please drop us an email for a prompt reply. Please enjoy your shopping experience. We know you will!
Copyright Permission Notice:
Copyright in the documents and/or the software provided in this web site is owned by or licensed to furniturecrate.com (Mattress USA, Inc.) You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Notice and Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, retransmit or otherwise distribute the material to others. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.
Terms of Use:
The material contained in this web site has been checked for accuracy; however, all material is provided without any express or implied warranties. Neither furniturecrate.com (Mattress USA, Inc.) nor its affiliates assumes responsibility for any errors or omissions in the material. In no event shall Mattress USA, Inc. or its affiliates be liable for any special, indirect or consequential damages resulting from any use or performance of, or content errors or omissions in the material, even if notified in advance of the potential for such damages. All users of the material agree that access to and use of the material is subject to the terms and conditions stated in this legal notice, as well as all applicable laws, and such access and use is at the user's own risk. These terms and conditions are subject to change from time to time without notice by updating or revising this legal notice.
No Sales Tax:
We only collect sales tax for Michigan and Indiana deliveries.
Copyright © 2010 furniturecrate.com All Rights Reserved.
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